[vc_row css=\”.vc_custom_1535624888834{margin-top: 20px !important;}\”][vc_column width=\”1/6\”][konte_dash css=\”.vc_custom_1535622364910{margin-top: 10px !important;}\”][/vc_column][vc_column width=\”5/6\”][vc_custom_heading text=\”Orders\” use_theme_fonts=\”yes\” css=\”.vc_custom_1565804122782{margin-bottom: 10px !important;}\”][vc_toggle title=\”Can I cancel my order(s)?\”]Unfortunately, we are unable to cancel your order once it has been confirmed.[/vc_toggle][vc_toggle title=\”Can I make changes to my order?\”]Our team process and pack orders quite quickly! So unfortunately, we are unable to change an order once it is placed. Definitely make sure all the details are correct when you checkout![/vc_toggle][vc_toggle title=\”How can I track my order?\”]We endeavour to have your order processed and dispatched within 2-5 working days to ensure you will receive your order ASAP (unless it is a pre-order item or it is during a heavy volume sale period). You will be emailed your tracking information once your order has been dispatched and in some cases you will need to allow a few hours for your tracking to be live.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_separator css=\”.vc_custom_1530691719971{margin-bottom: 50px !important;}\”][/vc_column][/vc_row][vc_row][vc_column width=\”1/6\”][konte_dash css=\”.vc_custom_1535622371727{margin-top: 10px !important;}\”][/vc_column][vc_column width=\”5/6\”][vc_custom_heading text=\”Size\” use_theme_fonts=\”yes\” css=\”.vc_custom_1565804203705{margin-bottom: 10px !important;}\”][vc_toggle title=\”How should I choose the best size?\”]We have a size guide that serves as a general guideline to help you find your size at Ellemelange (size guide). If you have any questions about measurements, you can always contact us and we will be more than happy to help find your perfect size. You can email us at info@shopellemelange.com with any questions. Please include your bust, waist and hip measurements so we are able to help as efficiently as possible.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_separator css=\”.vc_custom_1530691728630{margin-bottom: 50px !important;}\”][/vc_column][/vc_row][vc_row][vc_column width=\”1/6\”][konte_dash css=\”.vc_custom_1535622378433{margin-top: 10px !important;}\”][/vc_column][vc_column width=\”5/6\”][vc_custom_heading text=\”Sales\” use_theme_fonts=\”yes\” css=\”.vc_custom_1565804251353{margin-bottom: 10px !important;}\”][vc_toggle title=\”When will you be having sales?\”]Throughout the year, we run series of offers whether this is a discount code on all our items or if we have a specific sale. If you sign up to our newsletter, we can keep you up-to date with our offers, discounts and special events so you can always have the latest information. You can sign up for our newsletter filling the form below, in the footer.[/vc_toggle][vc_toggle title=\”What does pre-order mean & how does it work?\”]Pre-order simply means that the item is not yet available for shipment in our warehouse. Items purchased on pre-order May take 2-4 weeks to be delivered. Having a pre-order item amongst other items in your order, will hold back the delivery. Email us at sale@shopellemelange.com if would like to arrange an alternative.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column width=\”1/6\”][konte_dash css=\”.vc_custom_1535622378433{margin-top: 10px !important;}\”][/vc_column][vc_column width=\”5/6\”][vc_custom_heading text=\”Refund\” use_theme_fonts=\”yes\” css=\”.vc_custom_1565804463579{margin-bottom: 10px !important;}\”][vc_toggle title=\”Can I request a refund?\”]Refer to our refund policy here[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column width=\”1/6\”][konte_dash css=\”.vc_custom_1535622378433{margin-top: 10px !important;}\”][/vc_column][vc_column width=\”5/6\”][vc_custom_heading text=\”Shipping\” use_theme_fonts=\”yes\” css=\”.vc_custom_1565804523394{margin-bottom: 10px !important;}\”][vc_toggle title=\”Which countries do you ship to?\”]We offer worldwide shipping.[/vc_toggle][/vc_column][/vc_row]