Ellemelange accept refund only when you received wrong orders or faulty goods, we will refund your money including postage and packaging charges as soon as we can. Please allow up to 21 working days for your refund to be processed from the day you return the products. You will receive an email confirming the refund.

After you receive the refund confirmation email, please allow for at least 5 working days for the money to be placed back into your account.

Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.

If your card has expired or has been declined, we will arrange for another method of payment.